Communication is impossible to get right. You have individuals with similar but different needs sitting in different roles with different personality profiles to contend with. Not to mention the timing and delivery of said communication…
A neighbour asked me why I rake my lawn when there will be leaves on it again tomorrow. You could say the same for cleaning your house or brushing your teeth but that would not…
They share the same challenges. Recently I have been invited to speak at a number of offsite events for corporate marketing teams. The kickoff planning sessions for the new year rapidly approaching. The intent is…
Tell me, show me, do it for me… which one are you? Invariably the response will depend on a number of factors mostly relating to time, money, effort or quality. In the early stages of…
The board keeps rejecting the us. Your idea may be valid, it may truly save the organisation time or money or gain new customers but they keep saying no regardless. Sound familiar? The reason is…
You cannot just manifest and expect things to change. Alone it is hope, luck or coincidence. As per its definition, to manifest is to be clear in the mind. Start there by all means but…
For humans it happens in winter.Gardens in Spring.In business it sneaks up on us. Excess growth or process bloat. Without realising it sometimes we allow extras to occur and before you know it, it becomes…
A running tap.Fridge door left open.Lights left on. Maybe not teenagers but most adults would scurry to address these potential wastages. Yet the one thing we have which is truly limited is metaphorically flushed down…
Booking a dental appointment where I go is like pulling teeth. You have to call, wait in a queue for who knows how long, listen to their self promotion and how much they “value my…
They must go hand in hand. No point reading a book or doing a course if you do not put your learnings into practice. Theory is just that until you implement and test for yourself….
I am definitely guilty. Meet on Zoom rather than face to face.Automate a report.Outsource repetitive tasks.Walk the shortest distance. In the spirit of efficiency if there is a shortcut we are likely to take it….
I could not see it until I got on my hands and knees. In fact it looked pretty good from where I was standing and that was the problem. If we continue to judge and…
One of my key pillars is Perspective in Communication. For those of you who have not heard me speak I use the metaphor of the Rundle Mall Balls in Adelaide. Two people can be staring…
I wager you have a clearly defined process for delivering your product or service. A step by step, probably well oiled mechanism to deliver on your promise. Yet many organisations (still) leave Sales and particularly…
The answer is right in front of you. After rebooting everything and resorting to using an old pair of headphones I was embarrassed for myself when I realised the volume was turned down. We overcomplicate…
Hands up if you remember having to take film to be developed before you could see if you had taken any good photos or not. We are talking days, weeks or even months between the…
Just because it did not work the first time does not mean it never will. Too often I hear “we tried that and it didn’t work” “Don’t sweat the small stuff” should really be “Don’t…
When walking into a store, if you know what you want you absolutely welcome the sales assistants help right away. When you want to browse, the persistent assistant is super annoying and you just want…
Subconsciously I will ignore you, sometimes on purpose. The human brain on a normal day will consume 20% of your total energy just keeping you alive. Any extra to that can feel exhausting so by…
We tend to underrate our capability and overate our influence. Just because you ask someone to do something does not mean they will do it. Your family – likely.Your friends – probably.Your peers – maybe….