The person who cut you off in traffic, the waiter who got your order wrong, the call centre operator who seemed to not care.
Easy to criticise a moment in their day, brand them with incompetence and maybe even offer a few choice words.
Spend a whole day with them you would see a human trying to get by.
Consider how you would be judged by your most vulnerable interaction, now that wouldn’t be a fair assessment of you would it.
Everyone has a story so better to lead with empathy and curiosity rather than labels and judgement.
