#0407 Building Trust

Uttering the words ‘Trust Me” does nothing toward building trust.

It is earned not expected and quite simply, you must do what you say you are going to do, when you say you are going to do it at the quality expected of you.

Not just once, but always.

Yes things go wrong, plans change and some promises will be broken.

The missing link for many is communication.

As soon as you know there is going to be a change, communicate.
If there is a delay, communicate,
If something goes wrong, communicate.

Equally, let me know how things are progressing whether good or bad.

If you do not, I promise you the stories they fabricate in their heads to fill in the blanks will be a whole lot worse.

Great communication is the often avoided task to building and keeping trust.

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