#0169 Be the Guide
When I observe Sales people at the top of their game there is something really obvious that stands out to me. Great Sales people don’t sell, they guide. They are patient (at least on the…
Category: Customer Service
#0163 The Feeling of Leadership
Simon Sinek famously talks about finding your “WHY” Within that he also talks about “How it makes you feel” The same can be said for great leadership. It is necessary to communicate your vision, your…
#0161 Chill
I’m observing a lot of erratic behaviour at the moment. Impatient people at the supermarket, seemingly unwarranted bad reviews on Google, feuding neighbours, more than the normal amount of Social Media trolling. The good news…
#0096 BACK to Business Basics
I’m busy, YOU’RE busy, we’re all busy. But that doesn’t seem to stop us from being DISTRACTED by unsuspecting opportunities, ideas or shiny things. Then before you know it, you’re so busy that NOTHING seems…
#0095 Progress BEATS Perfection
I know it’s your BABY. I UNDERSTAND you want the best for her. You’ve worked so HARD and the last thing you want is to put something out there that just isn’t right. I know…
#0089 Spend a Day in THEIR Shoes
It’s EASY to forget that your Customers experience with you and your Business can have such a long lasting affect on Repeat Business, Word of Mouth Referrals, Perception, the amount they will pay and what…
#0088 Information NO Longer Equates to Power
Google and the like have done a TREMENDOUS job of “Organising the Worlds Information” So good in fact that @thinkquarterly recently tweeted that “A child with a smart phone has instant access to more information…
#0087 Irresistible Offers
If you’re in Small Business CHANCES are these days you probably have some sort of Website. I’m also guessing that it’s NOT that sophisticated, most likely needs UPDATING and you have no real idea if…
#0085 STOP Selling Start Educating
I HATE being sold to by someone who knows nothing of my NEEDS. Cold Callers, First Meetings with Providers, even walking into Stores where people immediately TRY and sell. DON’T Assume you know what we…
#0084 Don’t EXPECT Social Media ROI
Like pretty much everything in Business, we expect a direct MEASURABLE return on our investment whether it be from our Money or TIME. It has been DRUMMED into us from the beginning. We AGONISE over…