#0247 Shifting the Deadline
“If it wasn’t for the last minute nothing would get done” A saying I have used many times in the past. There is nothing like a deadline forcing you to focus and sprint to the…
Category: Customer Service
#0244 Eat or be Eaten
The sooner a problem is uncovered the better right? It allows you to do something about it sooner, yes? Well no actually. There is a reason we leave things to the last minute to address…
#0242 Stand on the Other Side
Our extended family recently gathered at a local park by the water. A park we chose because there was a fish & chip takeaway right across the road. It was a sunny day and the…
#0241 I Have a Bad Feeling About This
When there is more than one option that on the surface look pretty much the same, you will often resort to “going with your gut” In a world where your offering is essentially a commodity…
#0240 The Immense Value of a Sherpa
Your offering is awesome but not every prospect buys, why? In its most simplest form you have not shown that the transformation they will experience is greater than the risks involved. It is not always…
#0239 Smile
I am super impressed with the experience I have had in dealing with my kids Orthodontist. Even though I have paid out a small fortune over the last few years it brings me joy to…
#0238 Trust Must Be Mutual
Trust forms a huge part in making a decision to buy something, whether a product or a service. Do you trust the person selling it to you?Do you trust the people who will deliver on…
#0237 Stop Asking for Too Much
Give first and freely well before you ask and then when you do ask, make it a small request. If you are asking too much of someone in the early stages of prospecting then you…
#0229 Changing the Conversation
Imagine you and I just meeting for the first time and you ask me straight up to help you move house, my answer would be a flat no. A genuine friend asking the same thing…
#0228 The Business of Fertilising
There are those who tend to their lawns multiple times a week and their lawns are amazing. There are those who are always tidying up their homes and they are clean and welcoming. There are…
#0227 People Buy from…
Bedside manner is an interesting trait for a highly specialised surgeon who are one of the busiest people you will meet. They could come in, tell you where they are going to cut, how deep,…
#0222 Universally Specific
Have you ever noticed that (given enough time) you can always find the perfect birthday card to express how you are feeling about the recipient? Capturing the very essence of your friend like they wrote…
#0216 Earning Trust
Building trust is an early and fundamental component when attracting and maintaining a business relationship, actually any relationship. Trust by definition means having a “firm belief in the reliability, truth, or ability of someone or…
#0209 Employee Experience
I had my regular car service recently and even though I feel somewhat gouged by the cost of maintaining my car it all seems OK by the simplicity of the experience I receive. I am…
#0195 For the Right Reasons
The idea of building my brand online is overwhelming and a bit scary, where do I start? It is not an uncommon question as the choices seem infinite and not without their challenges. My first…
#0185 B Reel
Think of your website, presentations, whitepapers, blog etc as your showreel. The best parts of what you have on offer. High quality, considered, thoughtful. The highlights of what the business does, how it does it…
#0182 Impart Your Knowledge
You have one job. When you started your business or joined the team, your one job is to work with and help as many of the right people as you can manage to be better…
#0174 Into The Sunset
Almost every great story ends with the hero metaphorically walking off into the sunset and there is a good chance the guide in the story is there with them too. In a business context this…
#0172 If You Don’t Ask You Don’t Get
What is obvious to me is not obvious to you.Common sense is not that common.You cannot assume what someone will do next if anything. Communication is hard. You say one thing and someone hears another….
#0171 Clearing The Path
Have you ever noticed a worn track taking a shortcut through the grass when there’s a perfectly good concrete path albeit a little longer and not so direct right next to it? In design principles…