#0413 Stranger to Raving Fan
I wager you have a clearly defined process for delivering your product or service. A step by step, probably well oiled mechanism to deliver on your promise. Yet many organisations (still) leave Sales and particularly…
Tag: #storytllr
#0412 Baby with the Bathwater
Slow and old. Recently I asked a random selection of contacts to use 5 words to describe me. An interesting exercise which takes some courage as you never really know what words will come back….
#0411 Future Leadership
There is something I would like to say to the next generation of leaders. Listen more, react accordingly.Be confident both inside and out.Focus on better rather than just bigger.Clarify your message and communicate it to…
#0410 Ice Breaker Eddie
On a zoom call recently with a new contact and as with many first meetings it began a little clinical. The conversation felt stilted until our dog Eddie made his cameo as he often does….
#0409 The Basics First
The answer is right in front of you. After rebooting everything and resorting to using an old pair of headphones I was embarrassed for myself when I realised the volume was turned down. We overcomplicate…
#0408 The Company We Keep
It is impossible to have a rational discussion with an irrational person. We have all encountered them, maybe you are one of them. Biases are reinforced by the algorithms and the company kept. More exposure…
#0407 Building Trust
Uttering the words ‘Trust Me” does nothing toward building trust. It is earned not expected and quite simply, you must do what you say you are going to do, when you say you are going…
#0406 Fail Then Adjust
Hands up if you remember having to take film to be developed before you could see if you had taken any good photos or not. We are talking days, weeks or even months between the…
#0405 Double It
I find it useful to ask this question several times a year; What if you had to double it? (side note: it used to be 10x but I found that too far a stretch for…
#0404 The Last Mile
Just because it did not work the first time does not mean it never will. Too often I hear “we tried that and it didn’t work” “Don’t sweat the small stuff” should really be “Don’t…
#0403 Unwelcome Behaviour
When walking into a store, if you know what you want you absolutely welcome the sales assistants help right away. When you want to browse, the persistent assistant is super annoying and you just want…
#0402 Conserving Energy
Subconsciously I will ignore you, sometimes on purpose. The human brain on a normal day will consume 20% of your total energy just keeping you alive. Any extra to that can feel exhausting so by…
#0401 Increasing Influence
We tend to underrate our capability and overate our influence. Just because you ask someone to do something does not mean they will do it. Your family – likely.Your friends – probably.Your peers – maybe….
#0400 Moments
Yesterday my daughter turned 17, today the blog turns 400. As humans we like to celebrate pretty much anything, birthdays, religious holidays, anniversaries, Fridays, anything. Let me remind you to celebrate your business wins too….
#0399 Conduct
Here is the problem with tolerance. “He was is a fowl mood so I let him rant”“She is always late to meetings” We tolerate to avoid conflict so it is easier to just let it…
#0398 KISS
You know too much. The curse of knowledge tends to mean you take for granted what others comprehend. It is obvious is it not? No Assumptions and overwhelm are two of the biggest attention stealers….
#0397 Last Impression
Apple do such a good job with their packaging that you see empty boxes for sale on eBay. They are the reason unboxing videos became a thing. The attention to detail at every level is…
#0396 Holding On
I have a long history of keeping leftover material just in case. Timber, screws etc. The practice comes from my Father who kept everything, a hangover from poorer times. When I need something and it…
#0395 Sources
There are 2 types of people in this world. 34% who can do mental math, and 76% who cannot. Statistics are a powerful way to get a point across however when overused it can dilute…
#0394 Unique
For thousands of years. We have treated large groups exactly the same. Factory workers to school kids, peasants to royalty, race, gender, colour, creed, all labeled and treated in cohorts. Below the surface however we…