Desk phone, Mobile Phone, Email, Facebook, Twitter, Staff, Customers, Suppliers and that’s just the BEGINNING of the List. In today’s technology filled world the EXPECTATION of “it must happen now” has shortened to instantaneous which…
It’s EASY to forget that your Customers experience with you and your Business can have such a long lasting affect on Repeat Business, Word of Mouth Referrals, Perception, the amount they will pay and what…
Google and the like have done a TREMENDOUS job of “Organising the Worlds Information” So good in fact that @thinkquarterly recently tweeted that “A child with a smart phone has instant access to more information…
If you’re in Small Business CHANCES are these days you probably have some sort of Website. I’m also guessing that it’s NOT that sophisticated, most likely needs UPDATING and you have no real idea if…
Don’t TELL me about Bits and Bytes. I’m NOT interested in Bells and Whistles. Don’t BORE me with irrelevant details. I JUST want to know what you can do for ME We tend to get…
I HATE being sold to by someone who knows nothing of my NEEDS. Cold Callers, First Meetings with Providers, even walking into Stores where people immediately TRY and sell. DON’T Assume you know what we…
We become SO intrenched in our Business that it SEEMS impossible to cast off the old and start fresh. We spend years creating rabbit holes only to become LOST in our own warrens. We become…
What happened to it? I remember the days when I’d walk into a store and they were actually HAPPY to see me, as if they had been WAITING all day for my arrival. I’m talking about…
We’re ALL Busy. Some cope well with the Stress of everyday and others always seem to be STRAINED by it all. A particular PEEVE of mine is when People keep me waiting. I can cope…
For most Small Businesses it’s difficult to truly DIFFERENTIATE ourselves from the masses. Most Product and Services tend to BLEND into the crowd. Sure we give GREAT service, sure we go the extra mile but…
Are you CONSTANTLY interrupted by your Employees? Is there seemingly a line-up at your desk with question are question? Does your email come in QUICKER than you can answer it not to mention phone calls…
There is often heated DEBATE about what is the most effective Sales Style. Some prefer old school, some NEW age techniques. Some are lost somewhere in-between. The truth is no one style is SUPERIOR than others,…
I’d like to SHARE a strategy to help turn your cash flow issues around. Make MORE Sales… Let me be MORE Specific, make more CONSISTENT sales – The KEY word is consistent. Sorry for being…
Cash is the lifeblood of every business no matter WHAT size and the abundance or LACK of, is what truly makes the difference between a SUCCESS and a failed business. Cash allows you to INVEST…
I caught up with a GOOD friend for his Birthday lunch a while ago and he was introducing every around the table with their name and their occupation. As he went around the table I…
It is so easy to be DISTRACTED in this day and age. With so many things vying for our ATTENTION. Email, Phones, Employees, Customers, Facebook, Twitter, the Internet in general, must have gadgets and the…
I once heard that Sprint Coaches tell their athletes to move their arms FASTER which in turn makes theirs legs go faster to keep up allowing them to run faster. BRILLIANT. Running a Business is…
Its only a few weeks into the New Year and I already sense that the initial ENTHUSIASM Tsunami I experienced from Entrepreneurs I met early in the year has already SUBSIDED to a mere stream. We…
With the recent DEVASTATING floods in Australia it’s been a timely reminder to consider our preparedness for various forms of disaster. Lives were lost, thousands of people displaced, no clean water or electricity and so…
Part of being in Business is Meeting with other people. Over 2o plus years in Business I can’t tell you how many THOUSANDS of meetings I have been to. Some were OK, some ordinary, many…