#0472 Dangerous Current
Doing everything except the one thing that counts the most. Tweaking the product, fixing your website, posting on social media, doom scrolling on social media, designing a brochure. There is so much to do to…
Category: Customers
#0467 Pace Yourself
“You are freaking me out!” I like to get things done fast. From idea to execution often begins on the same day. The rate of change and adaptation can be significant. As a change agent…
#0466 Curb or Canyon
When was the last time you crossed a road? Today, yesterday, possibly many times this week. How much consideration or pre-thought went into it? If you are able-bodied, you likely briefly stood on the curb,…
#0465 First Dates
When you go out on a first date there will rarely be a moments silence. The chatter is constant and often kept relatively light as you check each other out. As a relationship develops, there…
#0464 Pay Attention
One cannot simply ask the audience to pay attention, one must earn it. I don’t know why I wrote that sentence using posh language but maybe subconsciously I did so to make you take notice,…
#0454 Surprise and Delight
If you would like to blend into the background keep doing what you are expected to do at a steady pace. Being efficient, being productive, getting shit done is the expectation, anything less is disappointing….
#0453 Take a Moment
Three sheets is all he needed. A long time ago worked with a Project Manager Joe, who blew me away with his foresight. When everyone else turned up to project meetings with thick folders jammed…
#0451 Always Acquiring
Whenever I venture to the local hardware store for something costing maybe ten dollars, to my wife’s disapproval I end up spending two hundred plus on a few more things I may or may not…
#0445 Competing Priorities
Calm on the outside maybe, but on the inside it drives me nuts. I have had to learn to be patient with others and temper my expectation of when something will get done. Years ago…
#0442 Chew Like Crazy
Communication is impossible to get right. You have individuals with similar but different needs sitting in different roles with different personality profiles to contend with. Not to mention the timing and delivery of said communication…
#0430 Keeping Up
The longer something exists the better it must become just to remain current. As things get better, that becomes the new minimum standard and anything less reduces perceived value. Cars are a great example of…
#0425 Impatience
Great books take time to write.Beautiful gardens many seasons.Athleticism years of dedication. A remarkable business a combination of desired product, consistent marketing, predictable sales, refined operations, solid finances and motivated people. All examples of doing…
#0424 Pulling Teeth
Booking a dental appointment where I go is like pulling teeth. You have to call, wait in a queue for who knows how long, listen to their self promotion and how much they “value my…
#0420 Hurdles
Not far from where I live is a great little coffee shop with absolutely no parking within a 10 minute walk and sadly I never see it busy. Just down the road is one that…
#0414 Communication Perspective
One of my key pillars is Perspective in Communication. For those of you who have not heard me speak I use the metaphor of the Rundle Mall Balls in Adelaide. Two people can be staring…
#0413 Stranger to Raving Fan
I wager you have a clearly defined process for delivering your product or service. A step by step, probably well oiled mechanism to deliver on your promise. Yet many organisations (still) leave Sales and particularly…
#0410 Ice Breaker Eddie
On a zoom call recently with a new contact and as with many first meetings it began a little clinical. The conversation felt stilted until our dog Eddie made his cameo as he often does….
#0409 The Basics First
The answer is right in front of you. After rebooting everything and resorting to using an old pair of headphones I was embarrassed for myself when I realised the volume was turned down. We overcomplicate…
#0407 Building Trust
Uttering the words ‘Trust Me” does nothing toward building trust. It is earned not expected and quite simply, you must do what you say you are going to do, when you say you are going…
#0403 Unwelcome Behaviour
When walking into a store, if you know what you want you absolutely welcome the sales assistants help right away. When you want to browse, the persistent assistant is super annoying and you just want…